This privacy policy applies to the SipSync app (hereby referred to as “Application”) for mobile devices, created by SipSync (hereby referred to as “Service Provider”). This service is provided “AS IS”.
Information Collection and Use
The Application collects certain data when you use it, including:
- Your device’s IP address
- Pages visited, time and date of visit, time spent on pages
- Total time spent on the Application
- Your device’s operating system and type
The Application may also collect the following personal data:
- Email address (for account identification and login access codes)
- Name (for user display)
- Gender (for better matching)
- Location (optional, for enhanced user experience)
The Service Provider does not store passwords. Login is handled via email access codes, Google, or Apple authentication.
Peer-to-Peer Video Calls & Privacy
The Application uses peer-to-peer (P2P) video call technology, meaning:
- Video calls are not recorded or stored by the Service Provider.
- The Service Provider cannot access video call content.
- Only metadata (time of call and participants matched) is stored.
Important Disclaimer: While SipSync does not offer a built-in recording feature, some users may record calls using third-party tools. SipSync is not responsible for any user-generated recordings or how they are used.
Location Data Collection
Location data is optional and may be used for:
- Matching users based on proximity
- Providing region-specific recommendations
- Analytics and performance improvements
Third-Party Services
The Application uses third-party services for analytics, advertising, and security:
- AdMob (Google Ads)
- Google Analytics for Firebase
- Google Tag Manager
- Datadog (Security & Monitoring)
- Meta (Facebook & Instagram Ads)
- Snapchat Ads
- Google Ads & Conversion Tracking
The Service Provider does not sell personal data to third parties.
Data Retention Policy
Data will be stored only as long as necessary:
- User-provided data (Name, Email) is retained while the account is active.
- Call participation records (metadata only) are stored for operational purposes.
- Users can request data deletion by contacting info@sipsyncapp.com.
Security Measures
The Service Provider takes security seriously and implements:
- Encrypted data transmission
- Secure authentication
- Strict internal access controls
Children’s Privacy
The Application is not intended for users under 18 years old. If a child under 18 has provided personal data, please contact info@sipsyncapp.com for removal.
User Rights & Opt-Out Options
- Opt-Out: You can stop data collection by uninstalling the Application.
- Marketing Emails: You can opt out by contacting info@sipsyncapp.com.
- Data Access/Deletion: You can request to delete your data.
Legal Disclosures
The Service Provider may disclose data when required by law, including:
- Compliance with legal requests (subpoenas, court orders)
- Investigation of fraud or security breaches
- Protecting user safety and enforcing Terms of Service
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. Changes will be posted within the Application. Continued use of the Application after updates means you accept the changes.
Effective Date: 2025-03-03
Your Consent
By using the Application, you consent to the collection and processing of data as described in this Privacy Policy.
Contact Us
If you have any privacy-related questions, please contact us at:
Email: info@sipsyncapp.com